Frequently Asked Questions is always an important link to check online. We know you have a number of questions while purchasing Wooden Furniture. FAQs is one way you are well informed before even connecting with us. Here are a few of the questions that are most frequently asked at Aarsun.
Frequently Asked Questions (FAQs) | Aarsun
1. Can I customize the Product?
A. Yes. The units are highly customizable. They can be made as per your need. Please note that customization takes time. It depends on the size and work to be done.
2. What Wood is Used?
A. The units are handmade in Sheesham, Teak, Mango, Haldu & MDF (Medium Density Fiberboard). The material used depends on your requirement and the design.
3. How can I get Best Discounts?
A. Check for Discounts on the Product Page and Available Coupon Codes. Or, Call us at +91-819 299 135 for best Offers. Our representatives will be more than happy to help you.
4. Where can I physically see the products?
A. We provide global shipping. We have our set up in Saharanpur, Uttar Pradesh, India. You can visit our facility in Saharanpur to physically have a look at our products. This way you can witness the quality we provide and how are the products made. It is a very exciting process as it is all handcrafted.
5. How can I make the payments? / Payment Options?
A. You can safely make the payments online. All Debit / Credit Cards accepted. Options like Online Bank Transfer, Western Union, COD are also available. For COD policies, please click here.
6. How much time it takes to manufacture the product?
A. It totally depends on the requirement. If a unit is ready, it may take 2-3 business days to get it dispatched. For large units or customization, it may take 3-5 weeks. You can reschedule the delivery before or during the shipping. This way you do not have to worry about the delivery person leaving the unit at your doorstep or any issues of delivery failure.
7. How many days for Delivery?
A. The unit takes 7-10 business days for delivery in India. It might be longer due to natural or any other unforeseen issue. In such cases, you can contact us for the exact delivery time frame. For Global Shipments, click here
8. How safe is your Packing & Delivery?
A. We provide Wooden Crate Packing. The layered packing safeguard the unit from any mishaps in transit. The product reaches you safely. All of our shipments are done by professional courier partners like FedEx and BlueDart. We provide tracking information once the unit is dispatched.
Except COD orders or any special deliveries, if the delivery person ask for extra amount in cash or by card from you, contact us before giving them the money.
9. Where can I track my shipments?
A. We provide tracking information to all our customers. The tracking number provided can be traced onto the respective courier websites. It usually takes 24 hours for the tracking number to get updated onto the courier website servers. In case you find any issues, contact us at 1800 103 8688.
10. What is Your Return & Refund Policy?
A. We have a lucid return & refund policy. Click here for details.
We know “frequently asked questions” section sometimes does not cover everything you want to know. But it gives you an idea about what to expect from the products and services.
We hope to resolve some of the frequently asked questions you might have in mind that are a breeze to get through now. Still have Queries?? Contact us now +91-819 299 9135 (WhatsApp Available) or comment below.